National House ProjectPlease speak with any member of the team, if you wish to make any comments or complaints about the service we provide.
If you wish to make a formal complaint, you can contact:
Lancashire County Council
- Customer Access on 0300 123 6720;
- Customer Feedback Team on 01772 539414;
- Online; or
- By mail to: Social Care Customer Feedback, FREEPOST RTKC-HBTA-TZRK, PO Box 1337, County Hall, Preston, PR2 0TG
The Office of the Children's Commissioner England
- Help at Hand – free confidential support and advice for Children in Care, living away from home or working with Children's Services.
- Tel: 0800 528 0731 (free phone number)
- E-mail: help.team@childrenscommissioner.gov.uk
Ofsted
- Tel: 0300 123 1231
- E-mail: enquiries@ofsted.gov.uk
Our complaints procedure is available here:
Latest News
Alan's Story
Read and watch 'Alan's Story' created through collaboration with NHP and Reels in Motion.
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Newsletter July 2025
As we reach the halfway point of 2025, it’s a great moment to reflect on the progress we’ve made together. From welcoming new partnerships and celebrating over 500 young people moving into their homes, to welcoming new Local House Projects and expanding the NHP team, we’ve seen real momentum in our mission to support care leavers.
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A message from our CEO
Young people tell us that the House Project approach helps significantly, but we should never underestimate the enormous challenges they face at such a critical time in their lives. This reality was brought home to us recently with Sue’s decision to swap her working life at NHP for retirement caring for her new granddaughter two days a week. Even though Sue is fully in control of this decision-making process - something our young people often are not - the transition has still been discombobulating; letting go of something she enjoys and that has defined her, and moving on to something that will be incredibly rewarding and joyous.
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