National House ProjectPlease speak with any member of the team, if you wish to make any comments or complaints about the service we provide.
If you wish to make a formal complaint, you can contact:
Lancashire County Council
- Customer Access on 0300 123 6720;
- Customer Feedback Team on 01772 539414;
- Online; or
- By mail to: Social Care Customer Feedback, FREEPOST RTKC-HBTA-TZRK, PO Box 1337, County Hall, Preston, PR2 0TG
The Office of the Children's Commissioner England
- Help at Hand – free confidential support and advice for Children in Care, living away from home or working with Children's Services.
- Tel: 0800 528 0731 (free phone number)
- E-mail: help.team@childrenscommissioner.gov.uk
Ofsted
- Tel: 0300 123 1231
- E-mail: enquiries@ofsted.gov.uk
Our complaints procedure is available here:
Latest News
The Promise in Action: Scotland Event Highlights
On 15 May 2025, the National House Project (NHP) hosted “The Promise in Action: Voice” at the Carnegie Conference Centre in Dunfermline. The event brought together care-experienced young people, Local House Project staff, and partners from across Scotland to share learning, celebrate progress, and explore the importance of youth voice in shaping services.
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NHP Partnership with wienerberger
Supporting young care leavers into careers in the construction industry
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Walsall House Project Launch
A new local house project has been launched in Walsall which will support young people leaving care to live independently.
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