National House ProjectPlease speak with any member of the team, if you wish to make any comments or complaints about the service we provide.
If you wish to make a formal complaint, you can contact:
Lancashire County Council
- Customer Access on 0300 123 6720;
- Customer Feedback Team on 01772 539414;
- Online; or
- By mail to: Social Care Customer Feedback, FREEPOST RTKC-HBTA-TZRK, PO Box 1337, County Hall, Preston, PR2 0TG
The Office of the Children's Commissioner England
- Help at Hand – free confidential support and advice for Children in Care, living away from home or working with Children's Services.
- Tel: 0800 528 0731 (free phone number)
- E-mail: help.team@childrenscommissioner.gov.uk
Ofsted
- Tel: 0300 123 1231
- E-mail: enquiries@ofsted.gov.uk
Our complaints procedure is available here:
Latest News
Providing Dignity: Our Ongoing Partnership with Madlug
Strong partnerships help us create better opportunities for care experienced young people. That's why we're delighted to continue our partnership with Madlug, a social enterprise whose mission closely aligns with our own.
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We're taking part in Run Reigate!
On the 20th September 2026, we're taking part in Run Reigate to raise funds that help care-experienced young people live connected and fulfilling lives through the House Project community.
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Expression of Interest open: Showcase Your Practice at Our Joint National Event This November!
The NLCBF has opened expressions of interest for 'Show and Share' presentations at this year's United for Change for Care Leavers event. Delivered in partnership with NHP, the event will showcase innovative practice and bring the sector together to drive positive change for care-experienced young people.
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